Guidelines
Priority actions to take - what businesses need to do to protect staff and customers
Eight steps to protect yourself, your staff and your customers during coronavirus.
1. Complete a COVID-19 risk assessment
Complete a risk assessment, considering the reasonable adjustments needed for staff and customers with disabilities. Share it with all your staff.
2. Clean more often
Especially surfaces that people touch a lot. You should ask your staff and your customers to use hand sanitiser and wash their hands frequently.
3. Remind your customers and staff to wear face coverings in any indoor space or where the law says they must. You could do this using signs. However, you are not responsible for enforcing customer face covering law. This is an important reminder to help mitigate transmission. Some exemptions apply. Check when to wear one, exemptions, and how to make your own.
4. Make sure social distancing is maintained between each group of customers
Make it easy for everyone to do so by putting up signs or introducing a one-way system your customers can follow. You should enable people in the same party who do not live together to remain a safe distance apart, if they choose to do so.
5. Provide adequate ventilation
This means supplying fresh air to enclosed space where people are present. This can be natural ventilation through windows, doors and vents, mechanical ventilation using fans and ducts, or a combination of both. Read the HSE advice on air conditioning and ventilation.
6. Take part in NHS Test and Trace
Keep a record of all your customers, visitors and staff for 21 days. You must do this by law. Check ‘Maintaining records of staff, customers and visitors to support NHS Test and Trace’ for details.
7. Turn people with COVID-19 symptoms away
Staff members or customers should self-isolate if they or someone in their household has a persistent cough, a high temperature or has lost their sense of taste or smell. If someone is self-isolating, employers must not ask or make them come to work. It is an offence to do this.
8. Consider the mental health and wellbeing aspects of COVID-19 for yourself and others.
See the guidance on the mental health and wellbeing aspects of COVID-19.
Other things to be aware of
Three more things to be aware of if your business is a restaurant, pub, bar or takeaway:
Keep groups apart
Space out tables, consider using barriers between groups, and manage the number of customers in the venue. This is required by law.
Manage food and drink service safely
Avoid situations where customers need to collect their own cutlery and condiments. Avoid contact between staff and customers.
Lower music and other background noise
Prevent shouting, singing and dancing in the venue by making sure music and broadcasts are played at a low volume.
These are the priority actions to make your business safe during coronavirus.
For more information
Keeping you safe
Keeping you safe
Your safety and well-being are of utmost importance and we have the highest standards of cleaning and hygiene training in place.
Your visit may need to look a little different, but our high levels of service remain unchanged so we hope very much that it will feel the same. So please relax & enjoy.
Any team member showing symptoms will be sent home immediately and required to follow government guidelines before returning to work.
We ask that if you or any accompanying persons are showing any symptoms of Covid-19 that you postpone your visit. We have a new temperature apparatus and will check temperatures of all customers, we respectfully reserve the right to refuse service.
All our teams members will be trained in our new cleaning procedures. High contact points will be sanitised regularly. Hand sanitiser will be available throughout our pub and we request that you use them on arrival and during your time with us. Supplied by ViraShield, using fully Covid-19 tested, 24-hr Hand Sanistiser.
We will be operating with a reduced number of tables in our pub so that we can adhere to social distancing guidelines. Availability may be limited so you are advised to book ahead for drinks and dining.
We are following Government guidelines on household 'get-togethers' and we ask that you adhere to these guidelines. In line with these guidelines, we are taking table bookings for a maximum of 6 people from up to 2 households.
We have taken all reasonable steps to maintain a safe and social distance throughout our pub. In line with government guidelines 1m+ social distancing will be observed. Please keep movement around the pub to a minimum and observe any directional flow.
There will be extended bookable seating areas outside. We are doing our best to accommodate as many people wishing to visit as it is safe to do so.
We will be offering distanced bar service and table service inside to ensure that social distancing guidelines are adhered to when ordering your food and drinks. This will enable a reduced contact experience during your visit. Single use menus will also be available.
To reduce unnecessary handling of cash, we are asking that, if you can, please only use card payments.
We ask that if you or any accompanying persons are showing any symptoms of Covid-19 that you postpone your visit.
Our rooms will be thoroughly sanitised before, during and after your stay. High touch points will also be regularly sanitised throughout your visit. We have removed any unnecessary items from your room to help keep you safe. All our towels and linen are washed at 80 degrees centigrade.
We look forward to welcoming you back!
